Keys to managing hyper growth

By Terrence Ryan, CEO LaunchPoint

Just received a round of funding? Have a plan to manage the rapid transition an influx of cash brings.

Terrence Ryan - LaunchPointStart-ups apply for funding to help with operational support, sales and marketing, product development, and to scale their businesses. While a critical amount of time is spent during the funding phase, once you’ve gotten the good news that you have successfully completed a capital raise, you need to be ready for rapid acceleration. Realize it took a whole lot of work to get to where you are; make sure you are ready to handle the challenges that come with expansion. Below are ten keys to managing hyper growth:

Ten Keys to Managing Growth

  • Think beyond yourself – realize what you are trying to accomplish may be bigger than you.
  • Surround yourselves with people who can do the job – getting the right person in early is a huge leveraging point.
  • Recognize your leadership team is critical to driving the direction of the company. Empower them to act.
  • Focus on the bounds of risk – aim for flexibility with some stakes in the ground. Remain flexible but focused.
  • Decide on three stretch goals and be pliable and moldable in early stages, but with direction and clarity.
  • Make a plan to protect quality during rapid growth including products and people.  Hire the best talent you can find—those that think strategically but can execute.
  • Plan a 3-5 year build. Nail the market strategy, scale the business, put the right pieces in place, and then make key decisions at a checkpoint in 3 to 5 years.
  • Focus on solutions for customers, not infrastructure.
  • Remain flexible and shift priorities as needed to respond to the market.
  • Focus on over-serving clients— “serve clients with religious fervor”

In 2008 I co-founded LaunchPoint, a provider of payment integrity and risk management solutions, software, and services for healthcare organizations.  The company has enjoyed steady growth and when we were ready to scale the business, we successfully raised $22.5 MM in funding from Carrick Capital Partners. We’ve used the investment to fund new product development, expand sales and marketing, and enhance the client experience at LaunchPoint and our two divisions, Discovery Health Partners and Ajilitee.

LaunchPoint was recently named the 4th fastest-growing company on the 2016 Crain’s Chicago Business Fast 50 list, marked by our impressive five-year growth of nearly 4,700%. Our success can be attributed to our ability to constantly evolve product offerings, retain talent, and grow our client base, which now comprises 46 health plans, including three of the five largest plans in the U.S.

Our solutions help our clients address one of the most pressing issues facing health plans today: how to protect revenue and eliminate waste and inefficiency in the core administrative functions of claims payment, eligibility management, and member risk profiling.  Our payment integrity and risk management software, solutions, and analytics help health payers improve recoveries and revenue, avoid costs, and influence member well-being.



Rey VillarKeys to managing hyper growth
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LaunchPoint Swellness program jump starts marathon achievements for CTO

The American Heart Association recognized LaunchPoint for the third consecutive year with the Gold-Level Fit-Friendly Worksite Award. As a business serving the healthcare community, we make good health a priority for our employees and our Swellness programs reflect this commitment. LaunchPoint’s CTO John Bair recently completed the Boston Marathon and acknowledged the Swellness program helped get him started.

John Bair - marathon manPersistence, dedication, determination – all traits of a successful entrepreneur …and a marathon runner. LaunchPoint’s Chief Technology Officer John Bair, is both, having just completed his fourth marathon in three years by finishing the 2016 Boston Marathon. John credits the LaunchPoint Swellness program with giving him the push he needed to get started. A self-proclaimed “computer geek” who wasn’t “athletic or fit” for much of his life, John recalls when LaunchPoint gave pedometers to all its employees in 2013.

“I remember the first Walking Wednesday, when I, along with fellow employees, started counting my steps. From there, I realized if I can walk, I can run!” He sticks to the Walking Wednesday schedule even when he’s not in the office, feeling the camaraderie of his co-workers who are also discovering the joy of a good walk for the first time or who are regular athletes who feel more productive after the fresh air.

After John ran his first 5K, he began building his mileage and commitment to running. Drawing upon his father’s inspiration as a runner (he finished the Boston Marathon in his 50s), John focused on his training, gradually adding a 10K and finally, his first marathon in Phoenix in 2014.  A special milestone was running a 5K race with his dad last year, who placed first in his age group (80 and over).

“Running has given me so much – increased longevity and health as well as a new outlook on life. It also allowed me to connect with my dad through a shared interest. I’m so grateful to LaunchPoint for giving me the incentive to get started.”

When John reflects back on the training and miles spent on the road, he has learned a few life lessons that are applicable off the road too:

  • No matter how hard you think it’s going to be, it’s harder than you thought
  • There’s always a point where you question why you are doing this in the first place
  • It gets so much easier when there are a lot of people cheering you on
  • It’s a really great feeling to finish something that you weren’t sure you could do when you started
  • You forget the pain pretty quickly – I’m already thinking about what I could do better next time!

John is hopeful he can inspire others to find something active they like. “For me running is the activity that motivates me and I’m noticing improvements in other aspects of my life too. I have a sharper short-term memory and my mental acuity is stronger. I’m committed to a healthy and happy lifestyle and I attribute this to running.” In addition, John has lost weight and is in better shape than he was before he started tracking his steps three years ago.

And John has no plans to slow down. His path to the starting line of the Boston Marathon literally started at LaunchPoint’s front door.




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LaunchPoint announces plans to hire 120 new employees


ITASCA, IL (October 1, 2015) – LaunchPoint, a provider of cloud-based solutions, software, and services for healthcare organizations, announces plans to hire 120 new employees before year- end to accommodate a growing client base.  The firm, along with divisions Discovery Health Partners and Ajilitee, has doubled its office space by an additional 15,173 square feet at its Itasca, Illinois, headquarters and plans to add additional space again in January 2016 to accommodate the 73 percent increase in employee headcount. The company is expanding product development and its payment integrity suite of solutions and software after an influx of $22.5MM in venture capital funding from Carrick Capital Partners.

“This phase of escalating growth is a sure sign that our clients in healthcare organizations are looking for enterprise-wide solutions to help them manage payment integrity more nimbly, reduce costs and waste in their claims payment processes, and derive insights from their data,” stated Terrence Ryan, LaunchPoint CEO. “Building smart, competent teams and ramping them up quickly with a common goal of delivering the best possible results for our clients is one of my favorite challenges as an entrepreneur.”

New positions available include jobs across the organization: Business and Call Center Operations; Business/Data and IT Services; Product Development and Strategy; Legal; Sales and Marketing; HR/Recruiting; Office Administration; and Finance/Accounting.  A complete list of openings is available here.

LaunchPoint’s current clients represent 45 healthcare organizations, including three of the top-five largest health plans and four Blue Cross Blue Shield plans. Year-to-date, LaunchPoint has added 15 new client relationships, including one of the largest health insurers in the U.S., and expanded multiple existing client agreements. Discovery Health Partners, LaunchPoint’s largest division, has 14 million lives under management and was recently named a Top 100 finalist in the Chicago Innovation Awards.


About LaunchPoint

LaunchPoint operates businesses that provide cloud-based solutions, software, and services for healthcare organizations. Its two divisions are Discovery Health Partners, a provider of payment integrity software and solutions for healthcare payers, and Ajilitee, a healthcare information and analytics consulting business. LaunchPoint has been named two years in a row to the Inc. 5000 list, recognized as one of the country’s fastest growing companies. In 2014, LaunchPoint was named the 100th fastest-growing company on the 2014 Inc. 500 list and #14 in Healthcare.  More information is available at, and


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Job Openings: Business Development

LaunchPoint is looking for talented individuals for open positions on our business development (sales) team. Click one of the links below to view the job description and submit an online application:


























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2015 Annual Medicare Compliance Summit

Essential Strategies for Ensuring Audit Success: Program Audit, RADV, FWA

Date: September 24-25, 2015

Location: Baltimore, MD

The Annual Medicare Compliance Summit is designed for healthcare payers, providers, consultants and related companies involved in Medicare and Medicaid, seeking to optimize their compliance operations and eliminate violations at every level.

If you’re planning to attend the 2015 Medicare Compliance Summit, please stop by our table to learn more about the Discovery Payment Integrity™ suite, including our MSP validation and eligibility management solutions.

Additional information can also be found on the Medicare Secondary Payer and Eligibility Management resource pages.



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Job Openings: Client Advocates


Discovery Health Partners, a division of LaunchPoint, is looking for talented individuals for client advocate positions. Click one of the links below to view the job description and submit an online application:










































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Webinar on Mass Tort Identification and Recovery Solution for Health Payers

ITASCA, IL (February 12, 2015) – Discovery Health Partners, a division of LaunchPoint, is offering a webinar on “Best Practices in Mass Tort Identification and Recovery Strategies” on February 24 at 2 p.m. EST. The registration link is available here.

Elizabeth Longo - VP of Legal ServicesElizabeth A. Longo, General Counsel for Discovery Health Partners, will discuss emerging processes and technologies that automate and streamline the mass tort recovery efforts of payers and can result in millions of dollars recovered. In addition, attendees will learn how to:

  • Identify members who have received medical care and a settlement as a result of an allegedly defective drug or medical device.
  • Understand the basic processes for obtaining mass tort recoveries.
  • Distinguish the identification and recovery process required for traditional subrogation/TPL cases vs. mass tort cases.
  • Recognize recent mass tort cases and their impact on recoveries.

“Our webinar will address strategies for giving payers a more proactive and systematic approach to mass tort identification and recoveries through a combination of technology, analytics, and legal expertise,” said Longo.  “Many recovery opportunities associated with mass tort litigation are often overlooked, but hold huge implications for payers. When you consider some plans could have hundreds or thousands of members impacted by a single mass tort (such as by a defective pelvic mesh or hip implant), the financial impact could be staggering.”

Discovery Health Partners recently added a Mass Tort solution to Discovery Subrogation, which is part of the Discovery Payment Integrity Suite of software and solutions. The Mass Tort solution leverages a proprietary cloud-based healthcare analytics platform for data integration, identification, case management, and reporting.

About the presenter

Longo is an established cost containment attorney with more than 20 years of recovery and litigation experience.  She has a proven record of achieving optimal subrogation recoveries for Discovery Health Partners’ clients across all lines of business.  Longo has handled thousands of subrogation cases involving motor vehicle accidents, mass torts, slip and falls, product liability, medical malpractice, and general liability with significant positive outcomes.  In addition, she has recovered millions of dollars annually for plans she has represented.  Longo has developed and implemented extensive subrogation training and mentoring programs for Discovery Health Partners team members, as well as policies and procedures related to compliance, Medicare and Medicaid requirements, HIPAA Privacy and Security Rules, and ICD-10 transition.

About Discovery Health Partners

Discovery Health Partners offers the Discovery Payment Integrity SuiteTM of payment integrity software and solutions to help health plans and other healthcare organizations optimize revenue, avoid costs, and improve recoveries.  A combination of deep healthcare experience and powerful technology solutions helps clients drive improved payment integrity and generate measurable results. Discovery Health Partners is a division of LaunchPoint, which was recently named the 100th fastest-growing company on the 2014 Inc. 500 list. LaunchPoint operates businesses that provide cloud-based solutions, software, and services for healthcare organizations. Learn more at
















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