Keys to managing hyper growth

By Terrence Ryan, CEO LaunchPoint

Just received a round of funding? Have a plan to manage the rapid transition an influx of cash brings.

Terrence Ryan - LaunchPointStart-ups apply for funding to help with operational support, sales and marketing, product development, and to scale their businesses. While a critical amount of time is spent during the funding phase, once you’ve gotten the good news that you have successfully completed a capital raise, you need to be ready for rapid acceleration. Realize it took a whole lot of work to get to where you are; make sure you are ready to handle the challenges that come with expansion. Below are ten keys to managing hyper growth:

Ten Keys to Managing Growth

  • Think beyond yourself – realize what you are trying to accomplish may be bigger than you.
  • Surround yourselves with people who can do the job – getting the right person in early is a huge leveraging point.
  • Recognize your leadership team is critical to driving the direction of the company. Empower them to act.
  • Focus on the bounds of risk – aim for flexibility with some stakes in the ground. Remain flexible but focused.
  • Decide on three stretch goals and be pliable and moldable in early stages, but with direction and clarity.
  • Make a plan to protect quality during rapid growth including products and people.  Hire the best talent you can find—those that think strategically but can execute.
  • Plan a 3-5 year build. Nail the market strategy, scale the business, put the right pieces in place, and then make key decisions at a checkpoint in 3 to 5 years.
  • Focus on solutions for customers, not infrastructure.
  • Remain flexible and shift priorities as needed to respond to the market.
  • Focus on over-serving clients— “serve clients with religious fervor”

In 2008 I co-founded LaunchPoint, a provider of payment integrity and risk management solutions, software, and services for healthcare organizations.  The company has enjoyed steady growth and when we were ready to scale the business, we successfully raised $22.5 MM in funding from Carrick Capital Partners. We’ve used the investment to fund new product development, expand sales and marketing, and enhance the client experience at LaunchPoint and our two divisions, Discovery Health Partners and Ajilitee.

LaunchPoint was recently named the 4th fastest-growing company on the 2016 Crain’s Chicago Business Fast 50 list, marked by our impressive five-year growth of nearly 4,700%. Our success can be attributed to our ability to constantly evolve product offerings, retain talent, and grow our client base, which now comprises 46 health plans, including three of the five largest plans in the U.S.

Our solutions help our clients address one of the most pressing issues facing health plans today: how to protect revenue and eliminate waste and inefficiency in the core administrative functions of claims payment, eligibility management, and member risk profiling.  Our payment integrity and risk management software, solutions, and analytics help health payers improve recoveries and revenue, avoid costs, and influence member well-being.

 

 

Rey VillarKeys to managing hyper growth
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LaunchPoint Swellness program jump starts marathon achievements for CTO

The American Heart Association recognized LaunchPoint for the third consecutive year with the Gold-Level Fit-Friendly Worksite Award. As a business serving the healthcare community, we make good health a priority for our employees and our Swellness programs reflect this commitment. LaunchPoint’s CTO John Bair recently completed the Boston Marathon and acknowledged the Swellness program helped get him started.

John Bair - marathon manPersistence, dedication, determination – all traits of a successful entrepreneur …and a marathon runner. LaunchPoint’s Chief Technology Officer John Bair, is both, having just completed his fourth marathon in three years by finishing the 2016 Boston Marathon. John credits the LaunchPoint Swellness program with giving him the push he needed to get started. A self-proclaimed “computer geek” who wasn’t “athletic or fit” for much of his life, John recalls when LaunchPoint gave pedometers to all its employees in 2013.

“I remember the first Walking Wednesday, when I, along with fellow employees, started counting my steps. From there, I realized if I can walk, I can run!” He sticks to the Walking Wednesday schedule even when he’s not in the office, feeling the camaraderie of his co-workers who are also discovering the joy of a good walk for the first time or who are regular athletes who feel more productive after the fresh air.

After John ran his first 5K, he began building his mileage and commitment to running. Drawing upon his father’s inspiration as a runner (he finished the Boston Marathon in his 50s), John focused on his training, gradually adding a 10K and finally, his first marathon in Phoenix in 2014.  A special milestone was running a 5K race with his dad last year, who placed first in his age group (80 and over).

“Running has given me so much – increased longevity and health as well as a new outlook on life. It also allowed me to connect with my dad through a shared interest. I’m so grateful to LaunchPoint for giving me the incentive to get started.”

When John reflects back on the training and miles spent on the road, he has learned a few life lessons that are applicable off the road too:

  • No matter how hard you think it’s going to be, it’s harder than you thought
  • There’s always a point where you question why you are doing this in the first place
  • It gets so much easier when there are a lot of people cheering you on
  • It’s a really great feeling to finish something that you weren’t sure you could do when you started
  • You forget the pain pretty quickly – I’m already thinking about what I could do better next time!

John is hopeful he can inspire others to find something active they like. “For me running is the activity that motivates me and I’m noticing improvements in other aspects of my life too. I have a sharper short-term memory and my mental acuity is stronger. I’m committed to a healthy and happy lifestyle and I attribute this to running.” In addition, John has lost weight and is in better shape than he was before he started tracking his steps three years ago.

And John has no plans to slow down. His path to the starting line of the Boston Marathon literally started at LaunchPoint’s front door.

 

 

 

Rey VillarLaunchPoint Swellness program jump starts marathon achievements for CTO
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Discovery Health Partners, a LaunchPoint division, offers new enterprise risk management program for health payers

New solution addresses industry transformation to lower costs, improve quality, and deliver better health outcomes

 

ITASCA, IL (May 4, 2016) – Discovery Health Partners, a LaunchPoint division, today announced the launch of its new enterprise Risk Management Program for health plans.  Discovery Health Partners Risk Management Program addresses the health plan industry’s transformation to consumer-focused, outcomes-driven models that address increasing regulatory requirements while more accurately aligning premium payments with member risk factors.

The Risk Management Program enables health plans to achieve a balanced, holistic enterprise strategy that fully leverages risk management outcomes, insights, and resources across their organizations.  This approach enables proactive collaboration with providers, better aligns products with current and future member health needs, and improves operational performance, all with focus on reduced cost and improved healthcare quality across the industry.

“Risk management can often be seen in terms of algorithms and mandates, but we are encouraging payers to embrace a next-generation Risk Management Program approach like ours before they are left behind by their competition,” stated Paul Vosters, President of Discovery Health Partners.  “Our Risk Management Program can guide health plans through the transition to value-based programs with an eye on long-term financial health and longevity.”

Discovery Health Partners Risk Management Program combines the processes, capabilities, analytics, and transparency that allow health plans to achieve accurate member health risk profiles.  This drives improvements throughout the organization including member care, revenue management, provider performance, and network management.  Taken together, these improvements lay the groundwork to dramatically improve member health and reduce plan medical costs.  Key features of the new solution include:

Risk Maturity Assessment: This initial diagnostic and operational assessment provides health plans with an objective validation and assessment of the successes, challenges, and opportunities in their current risk management capabilities. It results in a roadmap for plans at any level of maturity for an ongoing Risk Management Program at a level of investment and functionality that is appropriate for the health plan and that increases their sophistication year to year.

Risk Management Program: Based on the outcomes of the Risk Maturity Assessment, Discovery Health Partners next proposes a multi-year Risk Management Program consisting of the appropriate combination of four key components: Diagnostic Coding Accuracy and Completeness, Member and Provider Intervention and Retention, Population Health Enablement, and Cross-Departmental Risk Integration.

Risk Center of Excellence: The Risk Center of Excellence (COE) refers to the combined capabilities of the Discovery Health Partners consulting team with the data, technology, and operational excellence of our broader organization to help clients address an increasingly critical area of their business and financial operations. Clients will have access to these resources throughout the partnership with Discovery Health Partners, as they build their own internal expertise to execute Risk Management Program activities.

“For many health plans, a key goal of risk management has been to protect and restore premiums,” said Jordan S. Firfer, Discovery Health Partners Vice President of Product Strategy.  “A modern Risk Management Program is not only about maximizing premiums from budget-constrained and budget-neutral reimbursement models, but also about a long-term, proactive approach that anticipates the needs of members and optimizes premiums in the future. Risk management holds enormous untapped industry potential, not only to focus on operational care gaps, but to improve transparency, quality, and outcomes throughout the healthcare industry.”

The Discovery Health Partners Risk Management Program team will dig more deeply into the topic at a webinar, “Next-Generation Population Risk Management,” on Tuesday, May 10, at noon Central time. To attend, please register at http://hubs.ly/H02JDk70.

To read more about the Risk Management Program from Discovery Health Partners, please visit www.discoveryhealthpartners.com/risk.

 

About Discovery Health Partners

Discovery Health Partners offers payment integrity and risk management software and solutions to help health plans and other healthcare organizations improve recoveries and revenue, avoid costs, and influence member well-being. We offer a unique combination of deep healthcare expertise and powerful technology solutions to help our clients improve operational efficiency, achieve financial integrity, and generate measurable results.

About LaunchPoint

LaunchPoint operates businesses that provide information-driven solutions, software, and services for healthcare organizations. Its two divisions are Discovery Health Partners, a provider of payment integrity and risk management software and solutions for healthcare payers, and Ajilitee, a healthcare information and analytics consulting business. LaunchPoint has been named two years in a row to the Inc. 5000 list, recognized as one of the country’s fastest growing companies. In 2014, LaunchPoint was named the 100th fastest-growing company on the 2014 Inc. 500 list and #14 in Healthcare.  More information is available at www.launchpointcorporation.com, www.ajilitee.com and www.discoveryhealthpartners.com.

 

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Rey VillarDiscovery Health Partners, a LaunchPoint division, offers new enterprise risk management program for health payers
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LaunchPoint’s Discovery Health Partners division announces key operations executive appointments to manage growing client base

Operations team expands to maintain superior client service and support amidst increasing demand for solutions and services

ITASCA, IL (March 16, 2016) – LaunchPoint, a provider of cloud-based solutions, software, and services for healthcare organizations, today announced it has filled three key operations executive roles to support its growing client base that includes 19 new clients in 2015. The executive additions will officially report under LaunchPoint’s Discovery Health Partners division.  They include Kathy Cortez, Vice President, Operations; Carol Pitts, Vice President, Client Advocacy for Strategic Accounts; and Linda Atencio, Vice President, Client Advocacy. Cortez, Pitts and Atencio join the Discovery Health Partners operations leadership team, which also includes Liz Longo, Vice President, Legal Services and Chief Legal Counsel, and Suzi Meschbach, Vice President, IT Services.

Cortez is responsible for day-to-day business operations surrounding client work and solutions delivery.  This includes running the Subrogation, COB, MSP Validation, and other solution teams. The client advocacy roles filled by Pitts and Atencio ensure that every client gets the attention and tailored service level it needs.  They identify needs and opportunities at existing customers, support the smooth implementation of solutions for new customers, and nurture relationships at strategic, cornerstone accounts for the organization.

“As Discovery Health Partners continues to grow and take on a larger variety of health plan clients, we find an increasingly diverse range of needs and expectations from our customers,” stated Paul Vosters, President of Discovery Health Partners.  “Larger plans have different needs than mid-sized plans or small plans, and I know Kathy, Carol, and Linda bring the expertise we need to scale our growing organization while serving each customer in the manner that delivers the best results for them.”

Kathy Cortez, newly appointed Vice President, Operations, has more than 25 years of experience in healthcare and health insurance, with an additional seven years in property, casualty, and workers compensation, where she gained extensive working knowledge of process and performance improvement.  Prior to Discovery Health Partners, Cortez held the role of Vice President, Operations, at Symphonix Health Insurance, a Medicare Part D start-up, where she provided strategic leadership from concept to implementation with 250 percent year-over-year growth. Before joining Symphonix, Cortez held senior roles at well-known plans and healthcare organizations such as Fidelis SeniorCare, CNA, LifeWatch, Caremark and Baxter Healthcare, where she created and successfully executed strategic, financial, and operating plans.  Cortez holds a Bachelor of Science degree from the University of Illinois and an MBA from the Kellogg School of Management, Northwestern University.

Carol Pitts brings 25 years of healthcare and technology experience to the role of Vice President, Client Advocacy for Strategic Accounts.  In this role, Pitts will be responsible for leading the Strategic Client Advocacy team and supporting customers to achieve their savings goals through the solutions and services Discovery Health Partners offers. Pitts joined LaunchPoint’s Discovery Health Partners team from Fallon Community Health where she was the Vice President, Claims Administration, concentrating her efforts on delivering excellent performance, implementing streamlined processes, improving effectiveness, and delivering bottom-line savings through auditing and recovery services. Prior to Fallon, Pitts served in a number of director and manager roles at various health organizations in the Northeast. With degrees from Northeastern University and Eastern Nazarene College, Pitts also holds a Medical Assistant Certificate from L.A. Wilson Technology Center in New York.

Linda Atencio, Vice President, Client Advocacy, is responsible for maintaining and developing client relationships by handling client needs, discovering new opportunities, and coordinating with internal partners for successful outcomes.  Atencio brings more than 23 years of health plan and health insurance experience working for CIGNA, Lovelace, and Blue Cross/Blue Shield organizations.   As an Account Executive at Cigna Health Care, Atencio managed large employer groups with both ASO and fully insured funding. As the Regional Medicare Sales Manager at Lovelace Health Plan, she was successful in building strong sales and service teams, meeting and exceeding plan goals. Atencio brings to the team vast product knowledge, benefit administration, and process improvement abilities.

“We are very pleased to add such high-caliber talent to our leadership team,” said Terrence Ryan, CEO, LaunchPoint. “They have the right expertise, commitment to client service, and innovative thinking that will help us drive toward ever higher levels of operational and client service excellence, which are hallmarks of the way we do business.”

About LaunchPoint

LaunchPoint operates businesses that provide cloud-based solutions, software, and services for healthcare organizations. Its two divisions are Discovery Health Partners, a provider of payment integrity software and solutions for healthcare payers, and Ajilitee, a healthcare information and analytics consulting business. LaunchPoint has been named two years in a row to the Inc. 5000 list, recognized as one of the country’s fastest growing companies. In 2014, LaunchPoint was named the 100th fastest-growing company on the 2014 Inc. 500 list and #14 in Healthcare.  More information is available at www.ajilitee.com and www.discoveryhealthpartners.com.

About Discovery Health Partners

Discovery Health Partners offers the Discovery Payment Integrity SuiteTM of software and solutions to help health plans and other healthcare organizations improve recoveries, avoid costs, and optimize revenue. We offer a unique combination of deep healthcare expertise and powerful technology solutions to help our clients drive improved payment integrity and generate measurable results. Discovery Health Partners is a division of LaunchPoint, which has been named two years in a row to the Inc. 5000 list, recognized as one of the country’s fastest growing companies. In 2014, LaunchPoint was named the 100th fastest-growing company on the 2014 Inc. 500 list and #14 in Healthcare.   LaunchPoint operates businesses that provide cloud-based analytic solutions, software, and services for healthcare organizations.

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LaunchPointLaunchPoint’s Discovery Health Partners division announces key operations executive appointments to manage growing client base
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Discovery Health Partners, a division of LaunchPoint, announces webinar series on improving payment integrity outcomes for healthcare payers

ITASCA, IL (November 9, 2015) – Discovery Health Partners, a division of LaunchPoint, is offering a series of webinars focused on helping health payers improve their payment integrity outcomes, including understanding the essentials to restoring underpaid MSP premiums; maximizing the performance of a successful subrogation  program; and how to manage eligibility data and resolve errors.

Discovery Health Partners’ free webinar series includes:

  • “Unlock the full potential of your MSP program,” November 10 at 11:00 a.m. CST
  • “Best practices for maximizing your subrogation performance,” December 2 at 11:00 a.m. CST
  • “Five ways eligibility errors impact payment integrity,“ available on-demand

 

Webinar: Unlock the full potential of your MSP program

The first webinar, hosted by payment integrity expert Mike Feid, will cover how to “Unlock the full potential of your MSP program” on November 10 at 11:00 a.m. CST. Registration is available at bit.ly/MSPwebinar2015.

In this free webinar, Feid will help health plans identify how gaps in the MSP validation and premium restoration process can significantly affect premiums owed to their organization. In addition, attendees will learn:

  • Tips to successfully update eligibility information with CMS
  • Why documenting and tracking the MSP process simplifies CMS compliance
  • How to expedite restorations to improve results more quickly
  • Why plans that already actively pursue premium restoration can benefit from a review of their processes
  • How other payers have improved MSP processes with significant results

Additional information can also be found on the Medicare Secondary Payer and Eligibility Management resource pages.

Webinar: Best practices for maximizing your subrogation performance

Discovery Health Partners’ general counsel, Elizabeth Longo, will discuss “Best Practices for Maximizing your Subrogation Performance” on December 2 at 11:00 a.m. CST.

Registration information is available at bit.ly/SubroWebinar2015.  In this free webinar, Longo will review obstacles to success and share how new technologies are powering changes in subrogation. In addition, attendees will learn how:

  • Technology can provide full transparency into a subrogation program
  • Powerful and flexible software can fit the way you work and deliver better results
  • Advanced data mining can uncover the best recovery opportunities
  • Implementing best practices improves case management and workflow
  • Real-time dashboards and reports enhance visibility
  • Building the right team can deliver top performance

 

Webinar: Five ways eligibility errors impact payment integrity

Additionally, a webinar that tackles eligibility management challenges, “Five ways eligibility errors impact payment integrity,” is available on-demand. Led by industry expert Paul Vosters, the webinar is available at bit.ly/eligibility_webinar_2015 and discusses the importance of managing eligibility data to drive improvements in payment integrity and avoid millions in unnecessary costs. The webinar also covers:

  • Five common eligibility data challenges
  • Five best practices for better eligibility management
  • Next steps for creating a single source of truth for your eligibility data

 

About Discovery Health Partners

Discovery Health Partners offers the Discovery Payment Integrity SuiteTM of software and solutions to help health plans and other healthcare organizations improve recoveries, avoid costs, and optimize revenue. We offer a unique combination of deep healthcare expertise and powerful technology solutions to help our clients drive improved payment integrity and generate measurable results.

Discovery Health Partners is a division of LaunchPoint, which has been named two years in a row to the Inc. 5000 list, recognized as one of the country’s fastest growing companies. In 2014, LaunchPoint was named the 100th fastest-growing company on the 2014 Inc. 500 list and #14 in Healthcare.  LaunchPoint operates businesses that provide cloud-based analytic solutions, software, and services for healthcare organizations. More information is available at www.discoveryhealthpartners.com.

 

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LaunchPointDiscovery Health Partners, a division of LaunchPoint, announces webinar series on improving payment integrity outcomes for healthcare payers
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LaunchPoint announces plans to hire 120 new employees

 

ITASCA, IL (October 1, 2015) – LaunchPoint, a provider of cloud-based solutions, software, and services for healthcare organizations, announces plans to hire 120 new employees before year- end to accommodate a growing client base.  The firm, along with divisions Discovery Health Partners and Ajilitee, has doubled its office space by an additional 15,173 square feet at its Itasca, Illinois, headquarters and plans to add additional space again in January 2016 to accommodate the 73 percent increase in employee headcount. The company is expanding product development and its payment integrity suite of solutions and software after an influx of $22.5MM in venture capital funding from Carrick Capital Partners.

“This phase of escalating growth is a sure sign that our clients in healthcare organizations are looking for enterprise-wide solutions to help them manage payment integrity more nimbly, reduce costs and waste in their claims payment processes, and derive insights from their data,” stated Terrence Ryan, LaunchPoint CEO. “Building smart, competent teams and ramping them up quickly with a common goal of delivering the best possible results for our clients is one of my favorite challenges as an entrepreneur.”

New positions available include jobs across the organization: Business and Call Center Operations; Business/Data and IT Services; Product Development and Strategy; Legal; Sales and Marketing; HR/Recruiting; Office Administration; and Finance/Accounting.  A complete list of openings is available here.

LaunchPoint’s current clients represent 45 healthcare organizations, including three of the top-five largest health plans and four Blue Cross Blue Shield plans. Year-to-date, LaunchPoint has added 15 new client relationships, including one of the largest health insurers in the U.S., and expanded multiple existing client agreements. Discovery Health Partners, LaunchPoint’s largest division, has 14 million lives under management and was recently named a Top 100 finalist in the Chicago Innovation Awards.

 

About LaunchPoint

LaunchPoint operates businesses that provide cloud-based solutions, software, and services for healthcare organizations. Its two divisions are Discovery Health Partners, a provider of payment integrity software and solutions for healthcare payers, and Ajilitee, a healthcare information and analytics consulting business. LaunchPoint has been named two years in a row to the Inc. 5000 list, recognized as one of the country’s fastest growing companies. In 2014, LaunchPoint was named the 100th fastest-growing company on the 2014 Inc. 500 list and #14 in Healthcare.  More information is available at www.launchpointcorporation.com, www.ajilitee.com and www.discoveryhealthpartners.com.

 

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Rey VillarLaunchPoint announces plans to hire 120 new employees
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Job Openings: Business Development

LaunchPoint is looking for talented individuals for open positions on our business development (sales) team. Click one of the links below to view the job description and submit an online application:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Rey VillarJob Openings: Business Development
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2015 Annual Medicare Compliance Summit

Essential Strategies for Ensuring Audit Success: Program Audit, RADV, FWA

Date: September 24-25, 2015

Location: Baltimore, MD

The Annual Medicare Compliance Summit is designed for healthcare payers, providers, consultants and related companies involved in Medicare and Medicaid, seeking to optimize their compliance operations and eliminate violations at every level.

If you’re planning to attend the 2015 Medicare Compliance Summit, please stop by our table to learn more about the Discovery Payment Integrity™ suite, including our MSP validation and eligibility management solutions.

Additional information can also be found on the Medicare Secondary Payer and Eligibility Management resource pages.

 

 

Rey Villar2015 Annual Medicare Compliance Summit
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