This production-based position where the employee is responsible to make a large number of outbound calls to members, insurance carriers & providers. The individual must be able to gather all of the applicable facts, note them in a concise manner, and apply the Coordination of Benefits (Rules) Rules to determine the correct Order of Benefits. Other responsibilities include, but are not limited to reviewing claims, identifying & recovering overpayments, data entry and miscellaneous projects as needed.

Responsibilities and Job Functions:

  • Making a high volume of outbound telephone calls
  • Using tools to research telephone numbers and address
  • Data entry
  • Applying Coordination of Benefit (COB) Rules
  • Establishing Order of Benefits
  • Gather claim overpayment information from healthcare providers
  • Search insurance claim database queries
  • Initiate the Refund of indentified overpayments
  • Pursue overpayments
  • Open and work files in home application
  • Creating Reports
  • Imaging documents

Position Requirements:

  • Typing skills of a minimum of 45 wpm
  • An energetic and friendly telephone demeanor
  • The ability to ask questions to uncover the information needed
  • Basic knowledge of working computers/scanners/excel/word


To apply for this position, please send your resume to


Rey VillarRecovery Analyst – Entry Level